Return, Refund & Cancellation Policy

1. Introduction

This policy applies to all purchases made on the UTKARSH website operated by Utkarsh Agrochem Pvt. Ltd., an agricultural and gardening products company.

By placing an order on our platform, you agree to the terms outlined in this policy. We may update this policy from time to time, so customers are advised to review it periodically.

Orders, Returns & Eligibility:

Q1. What is your return policy?
We offer a 7-day return window from the date of delivery. Products must be unused, undamaged, and returned with original packaging, labels, and invoice.

Q2. When is a return not accepted?
Returns are not accepted if:

• Product is used, damaged, or tampered with
• Request is raised after 7 days of delivery
• Product is damaged while in customer’s possession

Q3. What should I check at the time of delivery?
Customers are advised to:

• Check the package for visible damage
• Mention any damage on POD (Proof of Delivery), if applicable
• Record an unboxing video for safety

Damaged / Missing / Wrong Product:

Q4. What if I receive a damaged, defective, or missing product?
You must inform us within 24 hours of delivery.

Q5. What proof is required for such claims?
You must provide:

• Images of outer package with shipping label
• Images of parcel from all sides
• Images of inner contents
• Complete unboxing video

Failure to provide these within 24 hours may lead to rejection.

Cancellation:

Q6. Can I cancel my order?
Yes, but only immediately after placing the order and before it is processed or shipped.

Q7. Can I cancel after shipping?
No, once the order is shipped or in transit, cancellation is not possible.

Q8. What about duplicate orders?
Duplicate orders placed within a short time may be considered for cancellation at our discretion.

Exchange:

Q9. Do you offer exchange?
Yes, exchanges are allowed within 7 days of delivery, subject to product being unused and in original condition.

Q10. Who pays for exchange shipping?
The customer bears the shipping cost for exchanges.

Q11. What if the exchanged product price is different?

• Higher price → customer pays difference
• Lower price → difference is refunded

Q12. What details are required for exchange?

• Courier receipt
• Waybill details

Return Shipping & Deductions:

Q13. Are there any deductions in returns?
Yes:

• Forward & reverse shipping charges if return is after dispatch
• Charges deducted if incorrect address/contact provided

Q14. What if product is damaged during return?
We are not responsible if damage occurs due to improper packaging during return transit.

Refunds:

Q15. When will I receive my refund?
After inspection and approval, refunds are processed within 21 working days.

Q16. How will the refund be processed?

• Online payments → original payment method
• COD orders → bank transfer (details required)

Q17. When are refunds applicable?
Refunds are processed for:

• Cancelled orders (before shipping)
• Approved returns
• Damaged/defective products (with proof)

Shipping Charges:

Q18. Are shipping charges refundable?
Shipping charges are non-refundable except if:

• Product is damaged/defective
• Wrong product delivered
• Order cancelled before shipping
• Order lost in transit (not due to customer error)

Self-Shipping Returns:

Q19. What if pickup is not available?
You can self-ship via India Post or a reliable courier.

Q20. What precautions should I take while self-shipping?

• Keep shipping receipt
• Use trackable courier
• Pack product securely

Return Address

Utkarsh Agrochem Pvt. Ltd.
177–179, Golden Plaza,
Behind Kamrej Char Rasta Police Station,
NH-48, Taluka: Kamrej,
District: Surat – 394185, Gujarat, India
Mobile: 9824522033

General Guidelines:

Q21. Is an unboxing video necessary?
Yes, especially mandatory for damage/missing claims.

Q22. What happens if my return is rejected?

• Product can be shipped back at your cost, or
• It may be discarded after 30 days

Q23. Can the company modify this policy?
Yes, the company reserves the right to modify it anytime without prior notice.

Q24. Is this policy legally binding?
Yes, it forms a legally binding agreement.

Note: Utkarsh Agrochem reserves the right to modify or change the policies at any time without prior notice.
Customers are advised to review the policies periodically for any updates or changes.