Shipping Policy
Thank you for visiting and shopping at utkarshagro.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
- All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
- The price displayed on the checkout page already includes the shipping charges for all orders. When it comes to Cash on Delivery (COD) payments, there will be an additional charge of ₹59 or 2% of the order value, whichever is higher. This charge will be applied during the checkout process.
- Express delivery is only available in limited pin codes, we are working to expand the list of serviceable pin codes for express delivery and will be updating the same regularly.
- Delivery delays can occasionally occur and you can reach out to ccare@utkarshagro.com or call us or Whatsapp our customer care number +91 7567833044 to enquire about the status of your order. Please give us 48 hrs during normal BWD (Business Working Days – Mon to Fri, 10 AM – 5 PM IST) for us to get back to you.
Shipment to P.O. boxes or APO/FPO addresses
- utkarshagro.com ships to addresses of the Indian Sub-Continent.
- Please note that currently, we do NOT ship to PO Boxes or APO/FPO addresses and any orders with these addresses may be canceled at any time due to non-serviceability.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.
Customs, Duties, and Taxes
utkarshagro.com ships the product with a fully furnished GST Invoice in line with the statutory requirements to execute this sale – any local taxes, levies, or other charges applicable to your order are not the responsibility of the website and/or its subsidiaries, partners, parent company or representatives. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes except GST, etc.).
Damages
- We do our best to ensure that all packages are well packaged with the required protective layers based on the products purchased to ensure the items are delivered to you intact and without any damage.
- However in the rare case that there are still any damages of the same, please do get in touch with us with images of the product and original packaging as delivered to you. Kindly note that you would be required to file a claim with the shipping partner for transit damages, meanwhile, we will do our best to resolve your issue in any way necessary to ensure your experience on the delivery does not taint your experience of our products or services.
International Shipping:
We currently offer international shipping to select countries. Please note that international shipping fees and taxes may apply and will be the responsibility of the customer. Customs and import duties may also be charged, which will be the responsibility of the customer to pay.
Shipping Methods:
We offer a variety of shipping methods to best suit your needs. Shipping fees will vary based on the shipping method selected, the weight of the package, and the destination.
Processing Time:
Orders will be processed within 1 business day after the payment is received.
Shipping Time:
Shipping times will vary based on the shipping method selected and the destination. Standard shipping typically takes 2-7 business days within the continental US.
Shipping Fees:
Shipping fees will vary based on the shipping method selected, the weight of the package, and the destination. The shipping fee will be calculated during the checkout process and will be clearly displayed before the order is submitted.
Tracking Information:
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.
Delivery:
Delivery delays can occasionally occur and you can reach out to ccare@utkarshagro.com to enquire about the status of your order. Please give us 48 hrs during normal BWD (Business Working Days – Mon to Fri, 10 AM – 5 PM IST) for us to get back to you.
Damages:
We do our best to ensure that all packages are well packaged with the required protective layers based on the products purchased to ensure the items are delivered to you intact and without any damage.
However in the rare case that there are still any damages of the same, please do get in touch with us with images of the product and original packaging as delivered to you. Kindly note that you would be required to file a claim with the shipping partner for transit damages, meanwhile, we will do our best to resolve your issue in any way necessary to ensure your experience on the delivery does not taint your experience of our products or services.
Shipping Restrictions:
We reserve the right to cancel any orders that we are unable to fulfill due to shipping restrictions. These may include but are not limited to, restrictions on certain products or destinations.
Returns:
Please refer to our Returns Policy for information on returning items that have been shipped.